About The Client

A global leader and one of the largest Hi-Tech Majors based in Bay-Area, CA

Case Context/Overview

Client has grown both organically and inorganically with multiple acquisitions worldwide, resulting in disparate processes and systems.
CIO organization was challenged to undertake an end-to-end 'People, Process and Technology' assessment to define global standards such that the organization is ready to support business growth.
No end-to-end traceability between Requirements, Design, Development and Tests.
Manual deployment/analysis/conflict resolution of changes and their related objects (e.g. Transport Requests)
Difficulty in identifying objects (downstream, upstream, within) that are changed or affected by the work done in the CR
Manual transport maintenance and system refreshes are difficult to schedule and impact release cycles.
No capability for project and management teams to track changes in alignment with project phases.
Long-running testing cycles due to lack of capability to select tests based on impacted programs/modules.

Define roles and responsibilities at application levels and integrate with overall change management process (e.g. code review, TR review, document review)
Set up a decision-making framework to speed up the process and avoid bottlenecks
Enable controls at deployment level (e.g. Development, testing, retrofit, objects lock)
Leverage Solution Manager to manage changes in SAP and non-SAP applications.
Tight integration between ServiceNow and Solution Manager to take advantage of technology best practices.

eVision & Strategy: Establish a collaborative vision for transformation. Ensure alignment with the overall strategy, objectives, and goals.
Current State Assessment: Document findings, hypothesis, and associated opportunities.
Transformation Roadmap: Long-term plan with milestones. Identify and prioritize initiatives based on their strategic impact and associated cost/effort. Logically phase initiatives with clear milestones and deliverables
Timeline: Establish a realistic timeline for each phase and initiative.

Enhanced Efficiency: Implement leading practices to streamline operations
Strategic Alignment: Ensure roadmap aligns with enterprise strategy.
Quick Wins: Provide immediate solutions to address pain points.
Future Readiness: Prepare the organization for upcoming challenges.
Vendor Selection: Implement a clear evaluation process with associated scorecards